Frequently Asked Questions (FAQ)
1. General Questions
Q1: What is WappSync's Email to WhatsApp Gateway?
A1: WappSync enables you to send WhatsApp messages by simply sending emails to unique email addresses assigned to you. The platform transforms the email content into WhatsApp messages and sends them to your desired recipient.
Q2: What are the email addresses provided by WappSync?
A2: WappSync provides two unique email addresses for each user:
- Self Email Address: Use this to send messages to your own WhatsApp number.
- Recipient Email Address: Use this to send messages to others by specifying their phone number in the subject line.
Q3: How do I send WhatsApp messages to myself?
A3: To send messages to your own WhatsApp:
- Compose an email to your unique Self Email Address.
- Add an optional subject.
- Write your message in the email body.
- Attach any media files if needed.
Example:
To: Your Self Email AddressSubject: Meeting ReminderBody: Don’t forget about the meeting at 3 PM today.
Q4: How do I send WhatsApp messages to others?
A4: To send messages to other WhatsApp users:
- Compose an email to your unique Recipient Email Address.
- In the subject line, include the recipient’s phone number in international format (e.g., +1234567890).
- Write your message in the email body.
- Attach any media files if needed.
Example:
To: Your Recipient Email AddressSubject: +1234567890 Body: Hi, please send me the latest report.
Q5: How do I sign up and get my unique email addresses?
A5: Signing up with WappSync is quick and easy:
- Visit the WappSync My E-Mail Gateway.
- Log in using your valid WhatsApp number.
- Once logged in, your unique Self Email Address and Recipient Email Address will be displayed in your account dashboard.
No additional steps are needed – your unique email addresses are ready to use right away!
Q6: Are there any guidelines for sending messages?
A6: Yes, follow these guidelines:
- Ensure the message body is concise and within WhatsApp’s character limit.
- Use the correct phone number format (international format with a '+' and country code) in the subject line for recipient messages.
Q7: Can I send media files through WappSync?
A7: Yes, you can include media files (images, PDFs, etc.) as attachments in your email. WappSync will convert them into WhatsApp-compatible formats and send them along with your message.
Q8: What happens if I encounter issues with the gateway?
A8: If you experience any issues or errors, contact our support team at support@wappsync.com.
Q9: Are there any restrictions on the types of messages I can send?
A9: Messages sent through WappSync must comply with WhatsApp’s terms of service and WappSync’s usage policies. Avoid sending spam, unsolicited marketing messages, or content that violates laws or regulations.
Q10: Can I use WappSync with any email system?
A10: Yes, WappSync is compatible with any email system or CRM that allows you to send emails. Simply configure your system to send messages to the appropriate WappSync email address.
Q11: How does WappSync handle privacy and security?
A11: WappSync takes your privacy seriously. All messages and data are processed securely. For more details, refer to our Privacy Policy.