WappSync Knowledge Base

What is WappSync's mission?

WappSync is a service that simplifies messaging by converting emails into messages for platforms like WhatsApp and Telegram. It's designed for personal notifications and business messaging, transactional alerts, and two-factor authentication.

How does WappSync handle privacy and security?

WappSync takes your privacy seriously. All messages and data are processed securely to ensure your information remains confidential. For a detailed overview, please refer to our Privacy Policy.

What are the costs for using WappSync?

We offer a Free Plan that is perfect for testing the service with a limited number of messages per month. We also have paid plans—Notifier, Transactional, and Full—that provide higher message volumes and advanced features. You can find more details on our Pricing page.

What is the difference between a WappSync-managed number and my own linked number?

For Free and Notifier plans, messages are sent from a WappSync-managed number. This means your personal number is not used. For Transactional and Full plans, messages are sent from your own linked WhatsApp number, which you configure in your account.

What is the Email to WhatsApp Gateway for self notifications?

Our Email to WhatsApp Gateway allows you to receive automated notifications and alerts on your personal WhatsApp number by simply sending an email to a unique address. This is ideal for personal use cases, such as monitoring server health, receiving alerts from applications, or forwarding personal reminders.

Tell me about the Notifier Plan(s).

With Free plans you get a limited number of WhatsApp messages per month. The Notifier Plan(s) are specifically designed for personal self-notifications. They offer more self-messages per month and these plans are great for anyone who wants to automate alerts from their personal systems or scripts to their WhatsApp.

How does the Email to Telegram Gateway work?

The WappSync bot for Telegram provides you with a unique 'tg_' email address. Any email sent to this address will be instantly forwarded as a message to your Telegram account, making it a reliable way to receive personal alerts and notifications without using your phone number directly.

What are some use cases for the Telegram gateway?

Use it for server monitoring alerts, personal reminders from your calendar or task manager, or to receive alerts from any software or automated scripts instantly in Telegram.

What is WappSync Business WhatsApp Messaging?

This is a solution that allows businesses to send automated WhatsApp messages to customers directly from their existing business systems, CRM, or e-commerce platforms. Messages can be sent via our powerful Email Gateway or API. It's perfect for sending transactional messages, such as order confirmations, delivery updates, and appointment reminders.

What are Transactional and Full Plans?

These are paid plans specifically designed for business use. They offer high message volumes and, most importantly, allow you to send messages from your own linked WhatsApp number, providing greater control and branding. These plans are tailored for professional use, including CRM integration and priority support.

What is your Client Engagement Service?

Our Client Engagement Service is a managed solution where we help companies connect with clients through GDPR-compliant WhatsApp campaigns. We handle the entire process, from contact list preparation to campaign planning and message delivery, allowing you to focus on your business.

What is WappSync 2FA?

WappSync 2FA is a service that allows you to implement strong two-factor authentication (2FA) for your users using WhatsApp phone verification. It provides a simple, secure, and reliable way to protect logins, signups, and other sensitive user actions.

How does WappSync 2FA secure my users?

WappSync 2FA delivers a unique One-Time Password (OTP) via a WhatsApp message, which your users must enter to verify their identity. This adds an essential second layer of security, significantly reducing the risk of unauthorized access.

What are the use cases for WappSync 2FA?

WappSync 2FA can be used to secure user logins and signups, confirm sensitive transactions like payments or password changes, and implement custom workflows where trust and verification are critical.

How to send self notifications via WhatsApp?

Using the Email Gateway: After creating an account, you will be assigned a unique 'self' email address. To send a notification to your own WhatsApp, simply send an email to this address. The body of the email will become the content of the WhatsApp message. You can find your unique addresses and full instructions on your Developer Tools page.

How to send self notifications via Telegram?

To get your unique 'tg_' email address for Telegram, you need to start a chat with the WappSync bot on Telegram. Simply click this link: Get Started Now. Once you have the address, any email sent to it will be instantly forwarded as a message to your Telegram account.

How to send Business Messages to others (customers, partners, etc.) by WhatsApp?

Using the Email Gateway: You will be assigned a unique 'recipient' email address. To send a message to a specific customer, send an email to this address with their phone number in the subject line. The content of your email will be sent as a WhatsApp message to that recipient's number. This method is designed for single-recipient messaging and is found in the Developer Tools.

Using the API: For automated, high-volume messaging, you can integrate WappSync's API into your business systems (CRM, e-commerce, etc.). The API allows you to programmatically send messages based on events like order confirmations, delivery updates, and support ticket statuses. You can find your API key on the My Business page.

What if I experience issues or errors?

If you experience any issues or errors, contact our support team at support@wappsync.com.